| Service
Rates:
Whether you're flustered
by the entire mess or just need a hand, we are
available to come to your home or office. See our On-Site
map for details.
Just complete the Help
Request Form or give us a call at ( 828 ) 421-3485
.
The table below shows our current service
rates:
| Item |
Rate |
Comments |
| On-Site Support |
$ 35.00 / hour1 |
At your home or office |
| E-mail Support |
$ 35.00 per incident |
|
The
local
shops:
- typically don't come to YOU. You must take
your system to them.
- charge $65
to $95
an hour. Ours is typically only
$35 an hour !
- don't have our experience
(40 years experience with
computers).
- don't have our reputation
(We've helped company officers for Deutsche BundesBank,
Kimberly Clark, Satellink Communications, and others in
Canada, France, Russia, and the Middle East, when they knew
they had to get it done right the first time).
Why the price difference? I am not spending YOUR money
on 'Overhead' - You are not paying for my building or paying my
rent.
The following are some of the most typical and more common
requests. |
| Install PCI Card,
memory, drive, etc. |
$ 35.00 / hour3 |
Instead
of charging per item, we charge by the hour - so you can get
more for your 'buck.' |
| Assemble Computer |
$ 35.001,
3 |
Just put
it together. NOT turn it on, NOT set up the operating
system or any other functions. |
| Set-Up Computer |
$ 35.00 / hour1,
2, 3 |
Includes
assembly, setting up Operating system, downloading all updates
to operating system, anti-virus program, and other software,
performing initial scans, removing temporary and installation
files, ScanDisk, and Defrag of hard drive. |
| Repair Slow or 'No
Longer Working' Computer |
$ 35.00 / hour1,
2, 3 |
Typically
$105 'just to get it running again' - which is where most
computer repair shops stop.
If you want, we will get it fully updated, cleaned up, and
maintained for $ 150.00 - no matter how long it actually took us
! [which usually is about 8 to 10 hours - saving you even
further ! ] |
| Install or Upgrade
Software |
$ 35.00 / hour1,
2, 3 |
Typically
from CD, and includes Operating System Upgrades, service pack
installations, etc. Typical software installations include
MS Office, Quicken, Family Tree Maker, anti-virus, anti-spyware,
Kodak EasyShare, etc. |
| Premium Support |
$ 50.00 /
hour2, 3 |
All of
the above, usually done by contract, ensures that you will have
top priority over any other non-premium support users. We
will set up an appointment OR come as soon as possible to your
location (during our normal business hours) |
| Notes
1 - A one-time "Introductory First Hour is
Free" applies to
all new customers.
2 - Time can be significantly reduced if system can
be handled on a
Broadband connection
3 - A one hour minimum. All rates are
calculated in half-hour increments.
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